The Business Process Outsourcing (BPO) sector has become a major force for economic growth and a source of countless jobs. Often misunderstood as being only about call centers, the BPO industry has actually evolved into a dynamic and diverse space offering a wide range of career opportunities for professionals at every stage of their career. […]
Happy customers are known to spend more, and it’s no surprise that a positive customer experience leads to increased spending. When customers interact positively with a brand, they are often willing to spend two to three times more to relive that experience. Customers’ perception of how a company treats them forms their customer experience, influencing […]